Maxtouch (“Company”, “we”, “our”, or “us”) values the trust you place in us when you use our food delivery services. This Privacy Policy explains how we collect, use, disclose, and protect the personal information of delivery partners (“Riders”, “you”, or “your”) who work with us through the Maxtouch Rider mobile application (the “App”).
By registering as a Rider and using our App, you agree to this Privacy Policy.
When you sign up and use the Rider App, we may collect the following types of information:
a) Personal InformationFull Name
Date of Birth
Contact Details (Phone number, Email, Address)
Government-issued ID (Aadhar, PAN, Driving License, Passport, etc.)
Bank Account / UPI details for payments
Profile photo
b) Vehicle & Work InformationVehicle details (registration number, model, insurance papers, etc.)
Rider ID/Partner ID issued by us
Availability and working hours
c) Location & Device InformationReal-time GPS location while you are on duty
Device details (phone model, OS version, IP address, App usage data)
App permissions (GPS, Camera, Storage, etc.)
d) Other InformationBackground verification details
Emergency contact information
Ratings, feedback, and performance data
We use your data for purposes including but not limited to:
Verifying your identity and eligibility as a Rider
Assigning and tracking delivery orders
Processing payments and incentives
Ensuring safety, fraud prevention, and compliance
Communicating updates, instructions, and support messages
Improving App performance, Rider experience, and route optimization
Fulfilling legal and regulatory obligations
We may share your information with:
Customers: Your name, profile photo, and real-time location may be shared with customers during active orders.
Service Providers: Background verification agencies, payment gateways, cloud hosting providers, etc.
Government Authorities: When required by law, regulation, or legal process.
Internal Teams: For operational, support, and performance management purposes.
We do not sell your personal data to third parties.
We retain your data for as long as you are an active Rider with us.
After termination, certain data may be retained as required by law, tax, or regulatory compliance.
Location data is stored only for delivery and compliance purposes.
We use reasonable physical, electronic, and administrative safeguards to protect your information against unauthorized access, disclosure, or misuse. However, no system is 100% secure.
Our app has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
Depending on local laws, you may have the right to:
Access, update, or correct your information
Request deletion of your personal data (subject to legal requirements)
Opt-out of certain communications
Withdraw consent (if applicable)
Our App may use cookies, device identifiers, and tracking technologies to enhance Rider experience, improve performance, and for analytics.
The App may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.
We may update this Privacy Policy from time to time. Any changes will be notified through the App or via email. Continued use of the App after updates implies acceptance.
Please contact us regarding any questions regarding this policy, at support@maxtouch.net
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